Refund policy

Return & Refund Policy

L7 Auto Group / L7 Motorsports

At L7 Auto Group and L7 Motorsports, we take pride in offering high-quality vehicles and powersports products. Due to the nature of our inventory, please review this policy carefully before completing your purchase.

🚨 ALL VEHICLE SALES ARE FINAL

All motor vehicles, powersports vehicles, ATVs, dirt bikes, scooters, go-karts, golf carts, UTVs, and electric vehicles sold by L7 Auto Group / L7 Motorsports are FINAL SALE.

Once an order is placed and/or shipped, no returns, refunds, or exchanges will be accepted.

This policy applies to:

  • Gas-powered vehicles

  • Electric vehicles & e-bikes

  • Youth & adult powersports units

  • Crated and assembled units

  • In-store pickup and shipped orders

 

🚚 LOCAL PICKUP ORDERS

Local pickup orders may be assembled and prepared for delivery immediately after purchase. Once assembly or pre-delivery inspection has begun, cancellation requests may be denied or may be subject to assembly, processing, and restocking charges.

❌ NO RETURNS OR REFUNDS ON VEHICLES

We do not accept returns or issue refunds for:

  • Buyer’s remorse

  • Change of mind

  • Incorrect product selection

  • Failure to read product descriptions or specifications

  • Cosmetic imperfections disclosed prior to purchase

  • Shipping delays caused by freight carriers

  • Assembly or setup preferences

🛠️ Manufacturer Warranty Coverage

Although sales are final, most vehicles are covered by a manufacturer’s limited warranty.

If your vehicle experiences a mechanical defect covered under warranty:

  • Warranty claims must be submitted directly through the manufacturer

  • L7 Auto Group / L7 Motorsports can assist with warranty contact information

  • Labor, diagnostics, and transportation costs are not guaranteed unless specified by the manufacturer

Warranty coverage does not include:

  • Normal wear and tear

  • Improper assembly

  • Lack of maintenance

  • Abuse, misuse, or accidents

  • Modifications or aftermarket parts

📦 Shipping Damage Policy

All shipments are insured while in transit.

IMPORTANT:

  • Inspect your delivery before signing for it

  • Any visible damage must be noted on the freight bill at time of delivery

  • Take clear photos immediately

Failure to note damage at delivery may void your ability to file a freight claim.

Shipping damage claims must be reported to us within 24 hours of delivery.

🔧 Assembly Responsibility

Most vehicles ship 60–90% assembled and require final assembly.

  • Professional assembly & PDI (Pre-Delivery Inspection) is strongly recommended

  • L7 Auto Group / L7 Motorsports is not responsible for issues caused by improper assembly

  • Improper assembly may void manufacturer warranties

🧾 Order Cancellations

  • Orders cannot be canceled once processing or shipping has begun

  • Any cancellation request before shipment is not guaranteed and may be subject to restocking or processing fees

💳 Chargebacks & Disputes

By completing a purchase, you acknowledge and agree to this Return & Refund Policy.

Unjustified chargebacks or payment disputes for final sale items may be contested with documentation, including:

  • Order confirmation

  • Product listings

  • This posted policy

  • Shipping and delivery records

📞 Questions Before You Buy?

We strongly encourage customers to contact us before purchasing if they have questions about:

  • Vehicle size or fit

  • Performance expectations

  • Assembly requirements

  • Warranty coverage

Our team is happy to help ensure you choose the right product.

📧 Email: SALES@L7AUTOINC.COM
📍 Location: Santa Ana, California

By placing an order with L7 Auto Group / L7 Motorsports, you acknowledge and agree to this Return & Refund Policy.